We appreciate you taking time out of your schedule to provide us with this valuable feedback. Our goal is to provide the best possible treatment and services to each and every client. We work hard to ensure every experience is positive, however the sentiment you voiced lets us know that we still need improvement.
We are grateful that you care enough to point out our shortcomings. This type of feedback serves as motivation for our team and as a source of knowledge on areas for improvement. It never feels good to receive poor feedback, but rest assured we will work to make sure this does not happen again.
If you provided contact information, one of our staff will follow up with you. Hopefully, we can make corrections and restore your confidence in our company.
Once again, thank you for your feedback.
Sincerely,
Austin Massage Clinic